There was nothing chic about this property. It was a lower floor ( below street level ) and purely functional apparent. The walls desperately needed painting, the furniture looked like it had found on the street. The apartment hadn’t been cleaned from he previous occupants on checkin time. The key barely opened the front door and we had to fight with it even when the staff bought us a new key. There was nothing in the bathroom other than soap and nowhere to hang hand towels. In the kitchen the freezer was all iced up and there was nothing to was dishes with. You could hear people clomping around in the apartment above and when anyone in the building used a water source, the pipes in the apartment sounded like a river was flowing. Not chic at all
Location in London was great close to the regents park and paddington.
Great location, needs a lot of repairs
The building is 4 stories and on every landing was a pest control bait box. When we arrived we all wanted a shower to freshen up after a few hours of travelling. When I went to switch the shower on the tap lever came off. We were staying on the top floor and when we arrived back in night the settee was soaking where the roof was leaking and the rain was coming in. The windows wouldn’t close properly so I could imagine it being really cold there in the winter. I emailed the photos and a complaint to Urban Chic but I have had no reply. Great for location but definitely needs a lot of repairs.
The location and the bedrooms were ok
Great location but quite basic accommodation
Not enough large towels. No bottle opener. Bathroom light did not worn24 hours But was sorted next day, hairs in bath on arrival
Keys , location great bed rooms nicely furnished but overall felt basic
Easy self check-in.
Voon Chee KOH
Water heater not functioning properly. Lousy wifi always disconnected.
Location is good.
the location was amazing - it wouldn't take much to improve this apartment, good clean & new beds
Beds were shocking and so many stairs for young kids and luggage. The stove was extremely dirty, general cleanliness poor.
The beds were shocking - not sure how you can allow guests to sleep in beds where the bed springs stick into your back all night - beds aren't expensive you were happy to take our money but couldn't give guests reasonably comfortable beds - they were terrible!!
Dr. Tahir Radwan
There were dust balls behind the bed. Could have been more attention to detail when cleaning. The fire alarm was going off all night.
The bed very comfortable.
Staff didn’t tell us the password of the key box until we arrived ... Our parents waiting under -2c for half hour. They didn’t reply any email and call.
Value for money in a great location. Could be amazing.
Mouldy grout in the shower, cleanliness needs to be improved in the bathrooms in particular. The budget feel to the fixtures and fittings. Quite a lot of noise from the other apartments but nothing unacceptable.
Excellent location, spacious apartment, free Wi-Fi, very helpful hosts who were available on the phone for any issues. Good response to all issues we raised, (there were a few unfortunately).
Sending e-mails about ourself, picture about credit card after booking was made with Booking.com.
Location, large space.
clean, spacious, convenient location
they keys were not in the secure lock where I should have found them. called the contact phone and they promptly (10') drove to the apartment and gave me the key (at 11.00 pm).
clean and spacious
value for money at the best location
Rude manager Water leak in bathroom No heating on arrival and for the first night Upstairs apartment very noisy No hair dryer as advertised